Increasing Nurse Job Satisfaction
Master Thesis, Q4 2018 – Q2 2019

What if an organization’s employees feel satisfied?

It is seldom one improvement which suddenly creates higher employee satisfaction or a great customer experience. Rather, it is the sum of many incremental improvements. During this project 50 improvements are recommended of which three are conceptualized.

Most Notable Results

• Graded a 9.5/10 at the Technical University of Delft
• 50+ solutions for improving job satisfaction in the future department
• Relaxation Room implemented in future floor plans
• Inspired management to approach job satisfaction in a humanized and structural manner

Responsible for:

• Elaborate ‘Discovery Phase’ user research
• Change Management
• Stakeholder Management
• Customer Journeys
• Future Employee Experience Map
• User story
• Presentations